Privacy Policy

JenYue Stays is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform.

1. Information We Collect

We may collect the following types of information:

• Personal details such as name, email address, phone number, and account credentials
• Booking and transaction information related to stays and listings
• Payment related details processed securely through third party providers
• Communication records between guests, hosts, and JenYue Stays support
• Technical data such as IP address, browser type, and device information

2. How We Use Your Information

Your information is used to:

• Create and manage user accounts
• Process bookings and payments
• Facilitate communication between guests and hosts
• Provide customer support and respond to inquiries
• Improve platform performance and user experience
• Comply with legal and regulatory requirements

3. Payments and Third Party Services

Payments on JenYue Stays are processed through Bux.ph and its supported banking channels, including BPI, Metrobank, Landbank, BDO, QR Ph, and other available providers. JenYue Stays does not store full payment credentials.

4. Sharing of Information

We only share personal information when necessary, including:

• With hosts and guests to facilitate bookings
• With payment processors to complete transactions
• When required by law or legal authorities
• To protect the rights, safety, and security of users and the platform

5. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, or disclosure. While no system is completely secure, we continuously improve our safeguards.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

7. Your Rights

You have the right to access, update, or request deletion of your personal information. Requests may be submitted by contacting us at support@jenyuestays.com.

8. Cookies and Tracking

JenYue Stays may use cookies and similar technologies to enhance user experience, analyze usage patterns, and improve platform functionality. You may adjust cookie settings through your browser preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the platform indicates acceptance of the updated policy.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at privacy_policy@jenyuestays.com.